Contact information
Welcome to traz.shop! We are passionate about providing high-quality ceramic mugs that bring a touch of elegance to your daily coffee or tea rituals. Whether you have a question about our collections, need help tracking your order, or require assistance with a fragile item replacement, our team is here to support you.
Get In Touch
- Store Name: traz.shop
- Operator: Seear Ahmad Ramz
- Email: support@traz.shop
- Phone: +1 603-937-7795
- Business Address: 9628 Tarvie Cir, Bristow, VA 20136-2117, USA
Customer Support Hours
Our support team is located at our headquarters in Bristow, Virginia. To ensure we can assist you promptly, please note our operating hours in Eastern Time (EST/EDT):
- Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
- Saturday – Sunday: Closed
- Public Holidays: Closed
Response Time: We value your inquiry. We aim to respond to all email messages within 24 hours during our regular business days. For any messages sent over the weekend, we will get back to you first thing on Monday morning.